Customer Support

AgeChecker.Net provides age verification services to online stores that sell age restricted products such as vaporizers and tobacco related products. Age verification is required by many federal and state laws.

For most customers, we only require your date of birth, name, and address. If we cannot verify your age automatically, we will need a picture of your photo ID.
Note that we are often able to get this information from the checkout form you filled out. In this case, you will only have to input your date of birth manually.

To make it as easy as possible, we have three options for sending us a photo ID:

Take a picture using your webcam directly from our popup.
Upload a picture directly from our popup.
Enter your mobile phone number and use your phone's camera to complete the process.

The information you provide is used purely to verify your age. We never share or sell data to third-parties.
Your privacy and security are important to us. Access to all our services are protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.
We will store your DOB, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored, they are removed as soon as you are verified.

We can verify about 90% of U.S. customers instantly using basic personal information.
If you cannot be verified automatically, you must submit a picture of your photo ID to be manually verified. This process is easy and takes place within our popup. Once submitted, it will take around 10 seconds to verify you, depending on the number of requests in our queue. You may cover other sensitive information, just make sure that we can clearly see your name, date of birth, expiration and enough of the ID to verify that it is real.

Once you are verified you will be able to enter your DOB, name, and address to skip the extended verification process on any website using AgeChecker.Net.

If you are having trouble getting verified, email our verification support team at [email protected].

International customers still have to submit their information for our records, however you will never be asked for a photo ID if you are ordering from outside the US. If we determine that you are in the US but shipping internationally, you will have to be verified via photo ID.